Login Problems with issues.jenkins-ci.org - who to contact?

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Login Problems with issues.jenkins-ci.org - who to contact?

Mark Ottaviani
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Ross Bender
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Mark Waite-2
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Yannick Lacaute
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Mark Waite-2
I've had to refresh the captcha on occasion to show an updated captcha that I can then enter.  You might try that?

You might also try with a long password that uses only characters in the ASCII range.  I'm not sure how locale processing is handled in the password validation process.

On Thu, Nov 26, 2020 at 8:30 PM Yannick Lacaute <[hidden email]> wrote:
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Yannick Lacaute
I am able to log in to https://accounts.jenkins.io/  and to https://beta.accounts.jenkins.io/ but not https://issues.jenkins.io/
My password is already in ASCII range and there is not captcha on https://issues.jenkins.io/

On Fri, Nov 27, 2020 at 5:07 AM Mark Waite <[hidden email]> wrote:
I've had to refresh the captcha on occasion to show an updated captcha that I can then enter.  You might try that?

You might also try with a long password that uses only characters in the ASCII range.  I'm not sure how locale processing is handled in the password validation process.

On Thu, Nov 26, 2020 at 8:30 PM Yannick Lacaute <[hidden email]> wrote:
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Tel : 06 16 85 95 76

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Inga Quatuor
I am having a similar problem. I signed up at https://issues.jenkins.io/  and I received a mail titled "[JIRA] Account signup" but I cannot login. Neither at https://accounts.jenkins.io/ nor https://beta.accounts.jenkins.io/ nor https://issues.jenkins.io/ . The password reset is also not working - I am not receiving any mails that way. As far as I can see there is no verification action required. The signup mail only contains 2 links ( https://issues.jenkins.io and a link to reset your password ) and my account info.

I tried signing up with different email adresses (the first three kinda similar with name.surname at different domains, the last one randomly generated at tempmail.org), tried passwords with differing complexies and tried different browser to no avail. No account let's me login.

Any ideas?

On Friday, November 27, 2020 at 12:28:42 PM UTC+1 [hidden email] wrote:
I am able to log in to https://accounts.jenkins.io/  and to https://beta.accounts.jenkins.io/ but not https://issues.jenkins.io/
My password is already in ASCII range and there is not captcha on https://issues.jenkins.io/

On Fri, Nov 27, 2020 at 5:07 AM Mark Waite <[hidden email]> wrote:
I've had to refresh the captcha on occasion to show an updated captcha that I can then enter.  You might try that?

You might also try with a long password that uses only characters in the ASCII range.  I'm not sure how locale processing is handled in the password validation process.

On Thu, Nov 26, 2020 at 8:30 PM Yannick Lacaute <[hidden email]> wrote:
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Tel : 06 16 85 95 76

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Richard Bywater-3
I suspect that the Jira sign-up link should actually probably be disabled as if I'm not mistaken accounts need to be created via the accounts or beta.accounts URL.

Hopefully someone who knows more about the new Jira setup can confirm or deny that :)

Richard.

On Thu, 3 Dec 2020 at 06:24, Inga Quatuor <[hidden email]> wrote:
I am having a similar problem. I signed up at https://issues.jenkins.io/  and I received a mail titled "[JIRA] Account signup" but I cannot login. Neither at https://accounts.jenkins.io/ nor https://beta.accounts.jenkins.io/ nor https://issues.jenkins.io/ . The password reset is also not working - I am not receiving any mails that way. As far as I can see there is no verification action required. The signup mail only contains 2 links ( https://issues.jenkins.io and a link to reset your password ) and my account info.

I tried signing up with different email adresses (the first three kinda similar with name.surname at different domains, the last one randomly generated at tempmail.org), tried passwords with differing complexies and tried different browser to no avail. No account let's me login.

Any ideas?

On Friday, November 27, 2020 at 12:28:42 PM UTC+1 [hidden email] wrote:
I am able to log in to https://accounts.jenkins.io/  and to https://beta.accounts.jenkins.io/ but not https://issues.jenkins.io/
My password is already in ASCII range and there is not captcha on https://issues.jenkins.io/

On Fri, Nov 27, 2020 at 5:07 AM Mark Waite <[hidden email]> wrote:
I've had to refresh the captcha on occasion to show an updated captcha that I can then enter.  You might try that?

You might also try with a long password that uses only characters in the ASCII range.  I'm not sure how locale processing is handled in the password validation process.

On Thu, Nov 26, 2020 at 8:30 PM Yannick Lacaute <[hidden email]> wrote:
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Tel : 06 16 85 95 76

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AW: Login Problems with issues.jenkins-ci.org - who to contact?

Inga Quatuor

Hello again,


now I am having the same problem as the others. I signed up at https://accounts.jenkins.io/ , received a mail with a temporary password, logged in at https://accounts.jenkins.io/ with that password, changed it to a new password (all successfully), but I still can't log in at https://issues.jenkins.io/ . (I tried changing the password again to a more complex one, too.)


When trying to login at https://issues.jenkins.io/ I can see one POST https://issues.jenkins.io/rest/gadget/1.0/login request with the correct username and password in the request body. The response is 200 with the following body:

{"allowCookies":true,"externalUserManagement":false,"isPublicMode":true,"isElevatedSecurityCheckShown":false,"loginSucceeded":false,"captchaFailure":false,"loginError":false,"communicationError":false,"contactAdminLink":"please contact your Jira administrators","loginFailedByPermissions":false}


Best, Inga



Von: [hidden email] <[hidden email]> im Auftrag von Richard Bywater <[hidden email]>
Gesendet: Donnerstag, 3. Dezember 2020 08:24
An: [hidden email]
Betreff: Re: Login Problems with issues.jenkins-ci.org - who to contact?
 
EXTERNAL SENDER: Do not click any links or open any attachments unless you trust the sender and know the content is safe.
EXPÉDITEUR EXTERNE: Ne cliquez sur aucun lien et n’ouvrez aucune pièce jointe à moins qu’ils ne proviennent d’un expéditeur fiable, ou que vous ayez l'assurance que le contenu provient d'une source sûre.

I suspect that the Jira sign-up link should actually probably be disabled as if I'm not mistaken accounts need to be created via the accounts or beta.accounts URL.

Hopefully someone who knows more about the new Jira setup can confirm or deny that :)

Richard.

On Thu, 3 Dec 2020 at 06:24, Inga Quatuor <[hidden email]> wrote:
I am having a similar problem. I signed up at https://issues.jenkins.io/  and I received a mail titled "[JIRA] Account signup" but I cannot login. Neither at https://accounts.jenkins.io/ nor https://beta.accounts.jenkins.io/ nor https://issues.jenkins.io/ . The password reset is also not working - I am not receiving any mails that way. As far as I can see there is no verification action required. The signup mail only contains 2 links ( https://issues.jenkins.io and a link to reset your password ) and my account info.

I tried signing up with different email adresses (the first three kinda similar with name.surname at different domains, the last one randomly generated at tempmail.org), tried passwords with differing complexies and tried different browser to no avail. No account let's me login.

Any ideas?

On Friday, November 27, 2020 at 12:28:42 PM UTC+1 [hidden email] wrote:
I am able to log in to https://accounts.jenkins.io/  and to https://beta.accounts.jenkins.io/ but not https://issues.jenkins.io/
My password is already in ASCII range and there is not captcha on https://issues.jenkins.io/

On Fri, Nov 27, 2020 at 5:07 AM Mark Waite <[hidden email]> wrote:
I've had to refresh the captcha on occasion to show an updated captcha that I can then enter.  You might try that?

You might also try with a long password that uses only characters in the ASCII range.  I'm not sure how locale processing is handled in the password validation process.

On Thu, Nov 26, 2020 at 8:30 PM Yannick Lacaute <[hidden email]> wrote:
I have reset my password with https://beta.accounts.jenkins.io/
I am able to connect on https://beta.accounts.jenkins.io/ but I still cannot log in issues.jenkins-ci.org.

any idea ?

Le jeudi 26 novembre 2020 à 01:29:55 UTC+1, Mark Waite a écrit :
Try resetting your password through https://beta.accounts.jenkins.io/ and then attempt to login to https://issues.jenkins.io/ 

If that does not work, reply to this email and we'll try more diagnostics.


On Wed, Nov 25, 2020 at 1:15 PM Ross Bender <[hidden email]> wrote:
I am having the same issue. I have an account and can log into https://accounts.jenkins.io/, but when I try logging into https://issues.jenkins.io/ I receive the error "Sorry, your username and password are incorrect - please try again."

My username is l3ender. Can someone advise or assist? Thanks!

On Friday, June 29, 2018 at 3:43:45 AM UTC-5 [hidden email] wrote:
I have a co-worker that's been unable to get his issues.jenkins-ci.org Jira account working correctly.  Tried multiple browsers and still have the same issue.  He's able to login to https://accounts.jenkins.io/ just fine, but the same account doesn't work on issues.jenkins-ci.org

Is there anyone he can contact for assistance?  I was unable to find any contacts on the websites themselves.

Thanks!
Mark

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Re: Login Problems with issues.jenkins-ci.org - who to contact?

Daniel Beck
Looks like an infra issue. I filed INFRA-2835 for a possible explanation.

There's nothing you can do about it at the moment. Your accounts, for now, will not work in Jira. Most notably, registering new accounts won't work either.

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