Unable to Register Account for Jenkins Jira

[Brent Spector]

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

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[Marky Jackson]

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector <[hidden email]> wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

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[Mark Waite-2]

On Tuesday, January 19, 2021 at 12:26:03 PM UTC-7 Marky wrote:

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

I don't see any entry in the Jenkins user database for the user "brentspector".  I suspect that the original signup process did not complete.  Could you try to signup again?

If you're willing to try a different flow, try using https://beta.accounts.jenkins.io for the signup rather than https://accounts.jenkins.io 

Mark Waite

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[Brent Spector]

I attempted to use the different flow, but received the following error for my username and email.

Username already exists.
Email already exists.  

On Tuesday, January 19, 2021 at 11:29:50 AM UTC-8 Mark Waite wrote:

On Tuesday, January 19, 2021 at 12:26:03 PM UTC-7 Marky wrote:

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

I don't see any entry in the Jenkins user database for the user "brentspector".  I suspect that the original signup process did not complete.  Could you try to signup again?

If you're willing to try a different flow, try using https://beta.accounts.jenkins.io for the signup rather than https://accounts.jenkins.io 

Mark Waite

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[Mark Waite-2]

Thanks for checking.  I see your account now on the Jenkins LDAP server.  I'll contact you through that email address for next steps.

On Tue, Jan 19, 2021 at 12:36 PM Brent Spector <[hidden email]> wrote:

I attempted to use the different flow, but received the following error for my username and email.

Username already exists.
Email already exists.  

On Tuesday, January 19, 2021 at 11:29:50 AM UTC-8 Mark Waite wrote:

On Tuesday, January 19, 2021 at 12:26:03 PM UTC-7 Marky wrote:

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

I don't see any entry in the Jenkins user database for the user "brentspector".  I suspect that the original signup process did not complete.  Could you try to signup again?

If you're willing to try a different flow, try using https://beta.accounts.jenkins.io for the signup rather than https://accounts.jenkins.io 

Mark Waite

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[Brent Spector]

Issue resolved. Thank you for the help Mark.

On Tuesday, January 19, 2021 at 11:55:43 AM UTC-8 Mark Waite wrote:

Thanks for checking.  I see your account now on the Jenkins LDAP server.  I'll contact you through that email address for next steps.

On Tue, Jan 19, 2021 at 12:36 PM Brent Spector <[hidden email]> wrote:

I attempted to use the different flow, but received the following error for my username and email.

Username already exists.
Email already exists.  

On Tuesday, January 19, 2021 at 11:29:50 AM UTC-8 Mark Waite wrote:

On Tuesday, January 19, 2021 at 12:26:03 PM UTC-7 Marky wrote:

We are currently experiencing issues with Jira and LDAP

On Jan 19, 2021, at 10:40 AM, Brent Spector wrote:

I attempted to create a new account at https://accounts.jenkins.io/signup but the process errored out at `/doSignup`. This prevented me from setting a password. Attempting to reset my password does send the email to the correct address, but clicking the link sends me back to https://accounts.jenkins.io/login which is the place I can't log into because I don't have a password. Username is brentspector.

I don't see any entry in the Jenkins user database for the user "brentspector".  I suspect that the original signup process did not complete.  Could you try to signup again?

If you're willing to try a different flow, try using https://beta.accounts.jenkins.io for the signup rather than https://accounts.jenkins.io 

Mark Waite

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